Hannaford’s e-commerce services have been disrupted for several days due to a cybersecurity incident affecting its parent company, Ahold Delhaize. The Dutch company, which also owns Stop & Shop, Food Lion, and Giant Food, discovered the issue within its U.S. network last week. In response to the incident, Ahold Delhaize took precautionary measures by shutting down specific systems and notifying authorities.
The company is working with outside experts to assess and mitigate the problem. The cyberattack has impacted multiple brands and services, including pharmacies and e-commerce operations. Hannaford’s website and app remain offline, forcing the cancellation of pickup and delivery orders.
Some pharmacies have also experienced disruptions, such as the inability to accept phone calls. Ahold Delhaize’s other U.S. banners, including Giant Food, Stop & Shop, The Giant Company, and Food Lion, initially displayed warnings about potential disruptions to their e-commerce platforms.
Cyberattack disrupts Hannaford services
However, these websites appear to be operating normally now. The incident comes just weeks before the start of the U.S. winter holiday season, a critical sales period for grocers. The exact impact on Ahold Delhaize’s e-commerce sales remains unclear.
Ahold Delhaize’s spokesperson confirmed that all U.S. stores are open and accepting online payments but did not provide further details on the IT issues faced by the company. The cybersecurity breach follows significant changes in the company’s IT leadership. Carl Cahill, the former chief information security officer for Ahold Delhaize in the U.S., left his position in October.
Rom Kosla, former chief information officer at Retail Business Services, the services arm of Ahold Delhaize USA, departed in June to pursue another opportunity. As the company continues to address the incident, the focus remains on restoring full functionality to its affected e-commerce platforms and ensuring the security of its systems moving forward.
