Several school districts in San Antonio and Austin are currently experiencing internet outages. The Texas Education Service Center, Region 20, which serves schools in Bexar County and surrounding areas, confirmed that it is facing interruptions to its internet services and limited phone connectivity. The internet service provider, Zayo, acknowledged the issue.
Bree Woods, Zayo’s senior corporate communications manager, stated, “Zayo is aware of the situation impacting school districts in Region 20. We have crews on-site and are working to restore service as soon as possible.”
North East ISD confirmed that the outage is district-wide, with spokesperson Aubrey Chancellor explaining that a major fiber line was cut, resulting in the loss of internet access. However, no time frame has been given for the repair.
San Antonio school internet disruption
Judson Independent School District also reported intermittent connectivity issues on its campuses via Facebook. Barry Perez from Northside ISD confirmed that the outage is affecting its campuses, and emergency phone lines have been established through the district’s website.
He noted that there are no other disruptions at this time. Julie Ann Matonis, the director of communications for Alamo Heights ISD, mentioned that the district lost internet service around 11:45 a.m. on Tuesday, but their phone system remains operational. Salwa Lanford, the communications specialist with Comal ISD, stated that the outage is affecting all district campuses and support services, though 911 emergency calls are still available.
Additional information regarding the extent of the outage and how many districts are impacted is being awaited from ESC Region 20.
