FTC Cracks Down on Advance-Fee Loans Scam
The Federal Trade Commission and state Attorneys General are cracking down on telemarketers who charge consumers a fee…
How to Maneuver Maze of State, Federal Laws
As a business operating within the teleservices industry, one of the most vexatious problems with achieving compliance with…
Companies Pursue COPC-2000 Certification
As quality management programs such as ISO 9000 gain popularity with teleservices firms seeking to gain a competitive…
Investing in Infrastructure: Utilities Ramp Up Customer Service
As the Clinton Administration aims to introduce federal mandates for electric utility deregulation, 16 states are already well…
List Insiders
List Biz Evolving, Executives Say While the list industry laments the demise of the Kleid Co., some leaders…
AmeriComm Buys Cardinal Marketing
AmeriComm Holdings Inc. (AHI), a provider of direct mail products and services, purchased Cardinal Marketing Inc. last month.…
TMS List Broker Dies in Traffic Accident
Laurene Pignato, director of the brokerage division at list brokerage firm Triangle Marketing Services (TMS), New York, was…
Snyder's Latest Buy Boosts Healthcare Profile
Snyder Communications' recent acquisition of Arnold Communications for $120 million in Snyder stock brings the rapidly growing marketing…
New Toll-Free Number Might Cause Problem For Marketers
The Direct Marketing Association is rushing to contact toll-free marketers to secure their rights to the new 877…
FedEX Redesigns Call Centers To Make One From Many
Prompted by alarming results of a routine internal survey that revealed declines in its customer service standards, Federal…