Pushing the Envelope Needn't Break the Bank
There's a way to test the creative approach for No. 10 envelope direct mail packages, even without a…
Privacy Concerns Still an E-Barrier
Consumer concerns about sending personal data over the Internet remain a key barrier to e-commerce, but fewer consumers…
PRC's Request for Updated Data Rejected
In a blow to mailers, Sam Winters, chairman of the U.S. Postal Service's Board of Governors, told the…
AT&T Solutions and Matrixx: Will 1 + 1 Equal 3?
Cincinnati Bell's agreement to acquire AT&T Solutions Customer Care, formerly known as AT&T American Transtech, thrusts its subsidiary…
Dow Partners With Computer Service Company
Dow Chemical is gaining solid returns from its customer service solutions group through a unique outsourcing partnership with…
TeleTech's Health Center Joins Others in Australia's New Call Center
Adelaide's bid to become a key call center and back-office hub for the Asia-Pacific region has won yet…
Universal Agents May Not Be Answer
Most call center agents today are required to support multiple products. Call centers have evolved from a reactive…
Employee Ownership Spurs Growth
USA 800 Inc. is enjoying the bottom-line benefits of being a 100 percent employee-owned teleservices company. Last month,…
States Step Up To The Plate
Much has been made in recent years about the increasing role of state government in the regulation of…
Teams Pitch Mailing, Telemarketing Campaigns
Major League Baseball teams at new spring training sites and the league's two expansion teams are relying on…