Potential Lawsuit Losses Loom Over Industry
Two leading teleservices agencies face damaging lawsuits from stockholders whose investments plummeted after the companies' initial public offerings.…
Must Companies Abide by Third-Party Lists?
Ever since the Telephone Consumer Protection Act (TCPA) of 1991 was established to shield consumers against unwanted sales…
DNC Pledges Soar After Presidential Scandal
The only negative responses the Democratic National Committee received the last few weeks when they called donors for…
Firms Seek International Standards Certification as Competitive Edge
Teleservices firms are among the latest businesses that are sharpening their competitive edge by registering under comprehensive quality…
FCC Mandate Requires Phone Companies To Ask Customer Permission for Data
Local and long distance telephone carriers aiming to ring up new customers through usage information purchased from other…
DMA Takes Stand vs. Toll-free Pay-Phone Fees
Claiming that the new pay-phone compensation rate is too high and that it will increase the cost of…
Negative Image Can Be Reversed
Often when I tell strangers what I do for a living, I am reminded of the phrase that…
Web Call Centers in the Real World: Integrating Call Centers and the Web
Sometimes good, paradigm-busting ideas for running call centers come from outside teleservices. Perhaps that's not surprising, given that…
Cisco System Outsources TeleServices Program
When executives at Internet networking company Cisco Systems Inc. decided to turn their inbound telemarketing leads into customers,…
Want a Mattress? Cologne? Marketers Say Take a Ride
Soon, New York City's subway and bus riders will be able to get a $25 discount on a…