The Retail Challenge: Data to Insights
“It’s just getting louder,” said Michael Fisher, president of Fluent‘s newly launched Fluent Dialog division. He was talking…
The Monday Stack: Salesforce, Tableau, and Personalization
Muscling all other news aside comes Salesforce’s acquisition of interactive data visualization vendor Tableau. At first glance, the…
Pega: The Final Roundup
From Pegaworld in Las Vegas to CRMC in Chicago is a big leap in lots of ways. Here…
Pega: The Customers’ Voices
In my first look at Pegaworld 2019, I reported that customer engagement now forms 50 percent of Pega’s…
One on One: Mia Vallo — Pictures People Want to See
In case you missed it, here’s last year’s podcast with National Geographic, still far and away the most…
Facebook to Canada: Take Your Subpoena and…
Whoever thought that the big trend for Spring 2019 would be…making subpoenas meaningless? The Trump administration is doing…
Zendesk Showcases Sunshine and Smooch
Two main themes emerged for me at the Zendesk Showcase in New York yesterday. First, the customer service…
The Monday Stack: Under the Influence
When did influencer marketing get scientific? I think history will show that it happened over the past year…
The Thursday Stack: Of Apps, Eco-Systems, and the Social Whirl
Logical next steps for the team at Demandbase team as they begin to execute on the vision set…
From Customer Intelligence to Campus Intelligence
In my first article from the 2019 SAS Global Forum, I tried to give a sense of the…