United: Don’t call us…
Conundrum: If everybody was coming to you with complaints, would you try harder to be liked, or would…
Customer experience now more important for loyalty: Forrester
A new report from Forrester Research shows that customer experience is closely tied to customer loyalty, and that…
Daily Business Review aims younger with streamlined paper
Incisive Media’s Daily Business Review has relaunched in an attempt to keep renewal numbers high and attract more…
Source Interlink, Time reach distribution agreement
Source Interlink Cos., the magazine distribution and fulfillment company that recently brought lawsuits against many of the nation’s…
RDA debuts shelter, health pubs
Reader’s Digest Association (RDA) is launching two new lifestyle titles in an effort to grab market share while…
New Alliance president will “stay the course”
Alliance Data Systems Corp., parent company of Epsilon and provider of loyalty and co-brand credit card solutions, has…
Valentine’s Day just the latest victim of economy?
Valentine’s Day has snuck up on us again. And I do mean sneak — I haven’t received a…
New health pub will launch this spring
Wellness360, a monthly custom publication from Aperture Health Inc., will launch in California in April, and is expected…
Vibe narrows focus on young readers
Vibe magazine is making a number of changes in an effort to maintain ad revenue and build loyalty…
Hilton, AmEx boost loyalty offering
Hilton HHonors, the loyalty program for Hilton hotels, is offering a new co-branded card with partner American Express.…