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Customer Experience
1431 posts
Brookstone honors Sharper Image gift cards
In what looks like a shrewd move, Brookstone is saying it will offer a discount to consumers who…
Seeking insight into postal, direct mail, printing
Since joining DMNews in November, I’ve already worked on two of our “Essential Guide” supplements – and quickly…
Data security debate
This week’s Gloves Off debate tackled the payment card industry standards and their ability to protect retailers from consumer data…
1-800-FLOWERS, Martha Stewart team up
1-800-FLOWERS.COM Inc. said today that it will be launching a partnership with Martha Stewart Living Omnimedia Inc. in…
J. Crew’s president to resign
J. Crew Group Inc. just announced that its president, Jeffrey Pfeifle, will leave the company on Feb. 1.…
Coke and Blue Man Group ring in NRF convention
This week’s NRF convention at the Javitz Center in New York kicked off the big Monday show floor…
Netflix vs. Blockbuster Mailers on You Tube
In response to the recent audit of First-Class, two-way DVD return mail pieces by the USPS Office of the…
Who’s number one? Who cares?
It just occurred to me that a radical shift in the music retail model has deprived me of…
Appealing to the last-minute shopper
As someone who is still scrambling to finish her holiday shopping and will be pleased to manage a…
Yahoo! Telemundo Releases its Top Searches of 2007
Within the last week my inbox has been inundated with “popular” search lists from various sources. While some…