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PageMart Boosts Results, Decreases Costs in Mexico
Wireless communications provider PageMart Inc., Dallas, is tripling the number of full-time, Spanish-speaking customer service representatives it uses…
Latin-Pak Continues Growth With Co-Op
Latin-Pak, which has introduced mass market advertisers to the Hispanic market through door hanger and newspaper free standing…
Recognition Systems Announces Partnerships
ORLANDO–Recognition Systems, Chicago, a campaign management software and solutions vendor, announced several strategic partnerships today at the National…
States Add to Federal Do-Not Call Rules
The State of Georgia recently announced the implementation of its “do-not-call” list — heralded as an aggressive step…
Establishing International Call Centers Presents Obstacles, Rewards
Establishing call centers overseas can boost your company's growth and widely expand your client base, but before you…
Dow Jones Outsources Telmarketing, Cuts Costs
In a move it expects will save the company $1 million, Dow Jones, New York, has outsourced all…
SPSS Introduces SmartViewer
Statistical product and solutions provider SPSS, Chicago, announced its new OLAP product called SmartViewer Web Server. The software…
LA Times Outsources Customer Service to Apac
The Los Angeles Times has tapped Apac Teleservices, Deerfield, IL, to handle inbound customer service calls. The calls…
Busta Fans Can Get Custom CD
To help promote rap artist Busta Rhymes' new album, Elektra Records, New York, is conducting a promotional e-mail…
Prime Acquires Pixel Factory
Prime Companies Inc., San Francisco, signed a letter of intent last week to acquire Pixel Factory Inc., Orlando,…