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ICT Cites Labor Squeeze As Reason for Drop in Earnings
ICT attributes its drop in second-quarter profits to labor shortages, which decreased its production hours per workstation by…
Charles H. Mack & Associates Chooses Meta Marketing
Cincinnati-based Meta Marketing Inc., has been tapped to provide lead generation, prospect qualification, information fulfillment and appointment setting…
Sitel Reports 2Q Charge and Lower Earnings
Citing less campaign activity in its European operations and excess capacity, Sitel reported low earnings results, including a…
IQI and ATC Form Aegis
IQI and ATC Communications Group completed their stock-for-stock merger to form Aegis Communications Group, a name that suggests…
TeleSpectrum Merges With Shareholder CRW
In an attempt to strengthen its financial position, TeleSpectrum Worldwide Inc., is finalizing an agreement to merge with…
TeleManagement Co Now Online
Internet users can now find TPG TeleManagement, Inc., Yardley, PA, on their new web site located at tpgtelemanagement.com.…
NTC Makes Bid For Survival
Plagued in the past year by a sharp downturn in revenue, a stream of lawsuits that have yielded…
RealMed Uses Telemarketing To Drive Seminar Attendance
Deploying a teleservices program to spur seminar attendance for its smart card-based medical claims resolution system, RealMed Corp.,…
Gore's Privacy Plans Signal No Clear Agenda
While Vice President Al Gore clearly intends to push privacy further into the political arena, people from all…
IRS Gets Y2K Upgrade For Its Call Centers
When taxpayers call in to the IRS's toll-free customer service number in the year 2000, the IRS will…