Browsing Category
News
52379 posts
MATRIXX Marketing Utah Service Center Granted COPC-2000 Certification
MATRIXX Marketing Inc., a leader in outsourced customer management solutions, achieves COPC-2000 certification for its Custom Solutions Group's…
Philips Turns to Sitel for Call Handling
Aiming to raise the profile of its brand through call center operations, Royal Philips Electronics has inked a…
Honda Moves to Reduce Abandon Rates
Looking to reduce abandon rates and to increase customer satisfaction, American Honda Motor Co. is evaluating the possibility…
QVC Leverages Call Center Resources Making Room for Internet
ORLANDO, FL–In a move to reach more customers and handle more calls, QVC pushes forward its plan for…
Fidelity Focuses on Personalized Service
ORLANDO, FL- Fidelity has a big task at hand: how to develop a one-to-one relationship with its six…
GeoTel Signs Deal With Carnegie Group
Customer interaction software provider GeoTel Communications Corp. has inked a consulting services partnership with Carnegie Group. The pact…
Dartnell Debuts Newsletters
The Dartnell Corp., Chicago, which specializes in business training and information publishing, recently debuted two newsletters targeting inbound…
Don't Take Your List for Granted
Database marketing within the list industry is gaining momentum and growing in sophistication. However, there still are some…
Postal Rates Won't Go Up Until Jan. 10
After much anticipation, the U.S. Postal Service's Board of Governors last week approved new postal rates, but the…
USPS Gears Up for Fall Mail Season
The U.S. Postal Service has embarked on a planning program this year to prepare for the surge in…