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Canada Lures Telemarketers
Teleservices companies weary of confronting restrictive legislative measures and a dwindling workforce in the United States are trekking…
Global personal communications network spawns global customer care center
Gearing up for the global launch of its Iridium System wireless product line in September and the deluge…
FTC Cracks Down on Advance-Fee Loans Scam
The Federal Trade Commission and state Attorneys General are cracking down on telemarketers who charge consumers a fee…
DMI Renames E-Mail Service
Acxiom Corp. subsidiary Direct Media Inc. (DMI) is expected to unveil its e-mail marketing service under a new…
How to Maneuver Maze of State, Federal Laws
As a business operating within the teleservices industry, one of the most vexatious problems with achieving compliance with…
Business Booms As AT&T Accents Foreign Languages
Capable of translating 140 languages, 24 hours a day, AT&T Language Line Services, Monterey, CA, has swelled into…
Companies Pursue COPC-2000 Certification
As quality management programs such as ISO 9000 gain popularity with teleservices firms seeking to gain a competitive…
Business Ecosystems Enhance Marketing
Like most marketing professionals, you probably think the Web can provide — if not now, then sometime in…
Investing in Infrastructure: Utilities Ramp Up Customer Service
As the Clinton Administration aims to introduce federal mandates for electric utility deregulation, 16 states are already well…
Audio Book Club Teams With Shareholder Direct
Audio Book Club Inc. has teamed up with Shareholder Direct to launch a toll-free number that will deliver…