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AT&T Solutions and Matrixx: Will 1 + 1 Equal 3?
Cincinnati Bell's agreement to acquire AT&T Solutions Customer Care, formerly known as AT&T American Transtech, thrusts its subsidiary…
Web Call Centers in the Real World: Integrating Call Centers and the Web
Sometimes good, paradigm-busting ideas for running call centers come from outside teleservices. Perhaps that's not surprising, given that…
Dow Partners With Computer Service Company
Dow Chemical is gaining solid returns from its customer service solutions group through a unique outsourcing partnership with…
Cisco System Outsources TeleServices Program
When executives at Internet networking company Cisco Systems Inc. decided to turn their inbound telemarketing leads into customers,…
TeleTech's Health Center Joins Others in Australia's New Call Center
Adelaide's bid to become a key call center and back-office hub for the Asia-Pacific region has won yet…
Want a Mattress? Cologne? Marketers Say Take a Ride
Soon, New York City's subway and bus riders will be able to get a $25 discount on a…
Universal Agents May Not Be Answer
Most call center agents today are required to support multiple products. Call centers have evolved from a reactive…
Additional Revenues For Airline: Continental Seeks New Call Biz
Capitalizing on its customer service strength and a technological overhaul of its reservation system, Continental Airlines is positioning…
Employee Ownership Spurs Growth
USA 800 Inc. is enjoying the bottom-line benefits of being a 100 percent employee-owned teleservices company. Last month,…
States Step Up To The Plate
Much has been made in recent years about the increasing role of state government in the regulation of…