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Retail
121 posts
Why Are Some Companies so Good at Bad Experiences?
Perhaps top business executives have personal concierges, so they’ve forgotten what it’s like to be a customer. Or,…
Amazon Unveils Prime Day to Compete With Black Friday
With its 20th anniversary looming, Amazon announced a new pseudo-holiday for its Prime members in Prime Day—a day…
Web Wizards, What Awaits You? Untold Riches or Jail?
Digital makes everything bigger. It can amplify an old college social introduction tradition into a world-changing social network,…
GE Sells Engineering to Women Through E-commerce
The ability to determine what elements work to produce a desirable result is a valuable skill—both in marketing…
The Beauty of the Amazon Buy Box
Brick-and-mortar retailers and online sellers all hate Amazon, but they all hate Amazon for the wrong reason. They…
How a 5-lb. Bag of Gummi Bears Made the World Squat Down and Take Notice
Go to Amazon. Type the word “sugar” into the search bar. Unless you are in the Triangulum Galaxy,…
It Ain’t Heavy, It’s My Website
And the load doesn’t weigh me down at all. He ain’t heavy, he’s my brother. — The Hollies…
Will DMA’s Big Day in Court Produce a Welcome Precedent for Remote Sellers?
Lawyer George Isaacson with DMA CEO Thomas Benton and Internet retailer Lou Giesler Each year the Supreme Court…
Scaling the Great Firewall of China
Last year China surpassed ancient rival Japan as the second-largest consumer market on Earth. Events like that turn heads…
Will American Wallets React to Jack Ma’s “Open Sesame”?
In the famed story of Ali Baba and the Forty Thieves, Ali Baba, a poor villager, spies…