Infosys has partnered with Munich-based e-commerce company Zooplus to enhance its service capability and scalability. The partnership will establish a state-of-the-art Global Capability Center (GCC) in Hyderabad, India. As part of the collaboration, Zooplus will leverage Infosys Topaz, an AI-first offering using generative AI technologies, to drive AI innovation and growth, transform e-commerce capabilities, and enhance operational efficiency.
The partnership will also improve Zooplus’s marketing, e-commerce, and supply chain capabilities by enhancing its expertise in product management, technology, quality, design, and engineering and setting up a new order management system. The GCC will leverage Infosys’ data-driven excellence and innovative capabilities to play a pivotal role in transforming Zooplus’ customer experience, significantly enhancing its technology and value chain capabilities.
Infosys and Zooplus partnership highlights
Geoffroy Lefebvre, CEO of Zooplus SE, said, “At Zooplus, our growth strategy has always been focused on leveraging data-driven insights to meet our customers’ demands. Our collaboration with Infosys to establish our new technology hub is a strategic decision driven by their AI-first strategies and expertise in delivering AI-powered solutions. We are confident that this collaboration will unlock greater operational efficiencies, enhance customer experience, and stay ahead in the competitive e-commerce landscape.
Karmesh Vaswani, Executive Vice President & Global Head of Consumer, Retail & Logistics at Infosys, added, “At Infosys, we believe in harnessing the power of technology to drive innovation enabling profitable and sustained future growth.
Collaborating with Zooplus to establish this new GCC in Hyderabad underscores Infosys’ commitment to driving digital transformation at scale for our clients. By leveraging Infosys Topaz, we will empower Zooplus to realize their full potential and position them at the forefront of excellence in digital commerce and marketing.”
The partnership between Infosys and Zooplus aims to accelerate AI innovation and drive growth in the e-commerce sector. By combining Infosys’ AI-first strategies and Zooplus’s expertise in the pet supplies market, the collaboration seeks to unlock new opportunities and enhance customer experiences in the digital commerce landscape.
