India Post, under the leadership of Communications Minister Jyotiraditya Scindia, is undergoing a strategic transformation to become a profitable logistics company by 2029. In a recent meeting with Finance Minister Nirmala Sitharaman, Scindia presented a comprehensive plan to enhance the department’s competitiveness and customer satisfaction. The plan focuses on rationalizing costs, digitizing processes, and expanding market share in the mail and parcel verticals.
Scindia emphasized the importance of ongoing Business Process Re-engineering (BPR) efforts, which would benefit from the Finance Ministry’s investment. These efforts aim to launch more attractive business-to-business (B2B) and business-to-consumer (B2C) services. Scindia stated, “We aim to make the department a profit-making logistics company with a focus on customer satisfaction.” He further explained that capital expenditure investments would be directed towards infrastructure development, renovation of post offices, and staff housing quarters nationwide.
The automation of processes is also a key part of these efforts to make India Post efficient and future-ready.
India Post’s transformation plan unveiled
Since taking over the department in 2024, Scindia has encouraged his team to explore international best practices and innovate strategies for India Post.
He expressed confidence in the department’s potential to increase its market share, revenue, and competitiveness within the next 5-7 years. India Post has already implemented several key measures, such as the Parcel Monitoring Application (PMA) for real-time delivery information, e-Clearance of Letter Boxes, Radio Frequency Identification (RFID), Click N Book Service, Nodal Delivery Centres, and Transshipment Centres. The department has also signed a Memorandum of Understanding (MoU) with e-commerce giant Amazon to strengthen logistics operations.
As per official data, from May 2019 to October 2024, the delivery of accountable mail has grown from 4.33 lakh articles to 5.35 crore articles, showcasing the department’s progress. The collaboration between Scindia and Sitharaman aims to secure the necessary investments and support to transform India Post into a globally competitive and profitable entity by 2029. With a focus on customer satisfaction, digital transformations, and infrastructure upgrades, India Post is poised to become a leading player in the logistics industry.
