Apple has announced a new repair program for iPhone 14 Plus models that have a malfunctioning rear camera. The issue affects a small number of devices manufactured between April 10, 2023, and April 28, 2024. Users with affected phones may notice that the rear camera does not display a preview when using the Camera app.
The front-facing camera is not impacted by this problem. To check if your iPhone 14 Plus is eligible for the free repair, you can enter your device’s serial number on Apple’s support website. If your phone qualifies, you have several options to get it fixed.
You can make an appointment at an Apple Store or visit an Apple Authorized Service Provider to have the repair done.
Apple’s iPhone 14 Plus camera repair
If you prefer, you can also contact Apple Support to arrange for mail-in service to a repair center.
The repair program covers eligible devices for three years from the original retail sale date. This means that even if your phone starts having the camera issue later, you may still be covered. Apple notes that repairs may be restricted or limited to the original country or region of purchase.
If you bought your iPhone 14 Plus while traveling outside your home country, it is best to check with Apple for specific details. For users who have already paid to have this camera problem fixed, Apple offers the option to contact them for a potential refund. As with any repair, it is important to back up your iPhone’s data before sending it in or bringing it to a store.
This ensures that your personal information remains safe during the repair process.
