DigitalLatest
Why innovation lost the rideshare wars and capital won
When Sidecar ceased operations in late 2015, the company's cofounder Adrian Fortino offered a blunt assessment that still echoes through Silicon Valley.
The complete file
All stories
Reporting, analysis, and human patterns, ordered by publication date and built to be read beyond the headline.
News
The graveyard shift problem: how scheduling masks discrimination in retail
In 1999, QVC was sued by two former employees alleging their dismissals were racially motivated.
News
Shares: new and improved word of mouth
According to a study by Beresford Research, positive shares increase intent to purchase and product value by 9.5%.
Digital
What California’s privacy law revealed about tech business models
When California Governor Jerry Brown signed the California Consumer Privacy Act in June 2018, it marked an unexpected turning point.
The Noise
The future of smart billboards is a surveillance problem
The smoking-cessation billboard that coughed at smokers seemed clever when it appeared in Sweden over a decade ago.
The Noise
Why print publishers confused brand leverage with market immunity
This article was published in 2026 and references a historical event from 2008, included here for context and accuracy.
News
The psychological boundary that social commerce can’t cross
The company's director of digital marketing proclaimed it would "change shopping for jeans online.
News
When technology connects but strategy fragments
Programmatic systems were automating ad buying decisions.
Digital
The trust gap: why 88% of consumers demand promises kept, not promises made
The 2018 Cambridge Analytica scandal marked a watershed moment in consumer awareness about data privacy.
News
When marketing promises outpace what organizations can deliver
Today, those crude errors have evolved into something more insidious.
Digital
When multichannel marketing strategy became multichannel anxiety
By 2014, digital marketers confronted an expanding universe of platforms competing for attention and budget.
Digital
Sprinklr’s 2020 DMN award captured the moment unified platforms became more…
When Direct Marketing News named Sprinklr its 2020 Marketing Cloud Company of the Year, the decision seemed like standard industry recognition.
News
From goodwill gesture to legal obligation: 13 years of data broker accountability
The move was hailed as groundbreaking, with industry observers praising Acxiom for leading the charge toward transparency.
News
When platforms negotiate for survival instead of partnership
In February 2001, Napster announced a partnership with Edel Music AG, Germany's second-largest independent music label.
Digital
Beyond December sales: why full-funnel holiday marketing drives year-round revenue
Brands still face compressed shopping windows, escalating ad costs, and intensifying competition for consumer attention.
News
When physical mail outperforms digital: the response rate paradox
In 2012, the Direct Marketing Association released research that challenged a core assumption in marketing strategy.