News

What’s happening right now — and what it actually means.

CRM failure rates haven’t improved in a decade: here’s why

The graveyard shift problem: how scheduling masks discrimination in retail

Shares: new and improved word of mouth

The psychological boundary that social commerce can’t cross

When technology connects but strategy fragments

When marketing promises outpace what organizations can deliver

From goodwill gesture to legal obligation: 13 years of data broker accountability

When platforms negotiate for survival instead of partnership

When physical mail outperforms digital: the response rate paradox

The integration illusion: what 2009’s mobile marketers understood that we forgot

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