How technology quietly rewrites the way we communicate.
Marketers spent 2014 watching consumers change and did absolutely nothing about it
CallRail hit $100M in recurring revenue by solving a problem most small businesses didn’t realize they had
Direct mail’s unfair advantage is that nobody has learned to scroll past it
Twitter killed its lead gen campaigns and revealed exactly how fragile the strategy always was
Kit Kat won Cannes by turning a candy bar into a postcard, and the ad industry still hasn’t caught up
Direct mail and email pretend to compete but they’ve always been the same conversation
Government websites look sharper than ever and remain unreadable for the people who depend on them
FAA drone regulations move at ground speed while e-commerce dreams fly ahead
Retail stores already know what you feel before you reach the checkout
Corporations are routing billions toward predicting consumer behavior and almost nothing toward resolving what consumers are actually complaining about
